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Feruzbek Polvanov

Hotel management

Feruzbek Polvanov

General manager

A hospitality specialist with Hotel Management education in South Korea and practical management experience at Pakhlavon Hotel and Khorezm Palace.

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About

Systems, service and people.

Feruzbek Polvanov has practical experience in hotel management, service quality, reception/front office, team management, marketing and guest experience.

For SIVA Hotel, his experience is useful as a practical reference point for comparing product decisions with real hotel processes: booking flow, reception speed, service quality, manager control and guest experience.

This page shows Feruzbek’s practical understanding of hotel management: reception/front office, room quality, restaurant-bar service, guest service, marketing and financial control.

“In hotel management, guest experience becomes stronger when systems, service quality and team culture work together.”

Professional journey

Education and Professional Experience

2026 — present

Khorezm Palace Hotel

General Manager

  • Overall strategic and operational hotel management.
  • Financial performance control and development.
  • Team management and corporate culture building.
  • Marketing and sales strategy development.
  • Guest service based on international standards.
  • Hotel competitiveness and business development.

2024–2026

Pakhlavon Hotel

Manager

  • Managed daily hotel activity.
  • Coordinated staff work and service processes.
  • Built systems for high-quality guest service.
  • Worked on service quality and guest satisfaction improvement.

2018–2023

Woosong University

Hotel Management

Studied hotel management, service quality, marketing, operations management, customer service and the hospitality industry.

2017–2018

SolBridge International School of Business

International Business

Studied international business in South Korea and gained exposure to a global business environment.

Expertise

Areas of Expertise

01

Hotel Operations Management

Managing daily operations, reservations, front office, housekeeping and service flow.

02

Hospitality Management

Connecting hotel product, service quality, team and guest experience into one management approach.

03

Leadership & Team Management

Coordinating staff, building team culture and strengthening operational discipline.

04

Customer Service Excellence

Developing service standards that influence guest impressions, repeat visits and recommendations.

05

Marketing & Sales

Practical approach to hotel competitiveness, sales strategy and business performance.

06

Problem Solving & Negotiation

Resolving operational issues quickly and communicating professionally with guests and partners.

Professional Skills and Languages

Skills

Hotel operations

  • Front office
  • Housekeeping
  • Guest service
  • Service quality

Management

  • Team management
  • Strategic planning
  • Financial control

Commercial

  • Marketing
  • Sales
  • Negotiation

Problem solving

  • Operational decisions
  • Service improvement

Languages

  • Uzbek — native
  • English — fluent
  • Russian — working level
  • Korean — good level
  • Turkish — fluent

Khorezm Palace Hotel operations experience

The General Manager role at Khorezm Palace Hotel shows Feruzbek Polvanov’s experience through real hotel management, not only through theory.

This role requires managing financial control, team leadership, marketing, sales, service quality and guest service aligned with international standards.

  • Strategic and operational management
  • Financial performance control
  • Front office and guest service
  • Housekeeping processes
  • Marketing and sales
  • Team culture and leadership

Practice and videos

Practical Experience and Hospitality Materials

The materials below visually present Feruzbek Polvanov’s international education, Manager experience at Pakhlavon Hotel and current General Manager work at Khorezm Palace.

International Education

South Korea: international education and hospitality environment

SolBridge and Woosong University show Feruzbek’s professional foundation in hotel management.

Feruzbek Polvanov with classmates in South Korea
Hotel management education and an international environment in South Korea
Feruzbek Polvanov in a South Korea hospitality environment
International exposure in a hospitality environment

Pakhlavon Hotel

Pakhlavon Hotel: service and guest experience during his manager period

These materials show Pakhlavon Hotel’s service environment, guest care and hotel brand experience.

Feruzbek Polvanov at the Pakhlavon Hotel tourism fair stand
Pakhlavon Hotel team participation at the Khiva domestic tourism fair
Feruzbek Polvanov during the Pakhlavon Hotel tourism fair
Presenting hotel services during the tourism fair

Khiva domestic tourism fair

Pakhlavon Hotel services in a tourism environment and hotel brand presentation context.

Service atmosphere and guest experience

The broader hospitality atmosphere at Pakhlavon Hotel beyond the room.

Khorezm Palace

Khorezm Palace: guest experience during his General Manager role

Khorezm Palace materials show room quality, hotel atmosphere and restaurant-bar service in a professional context.

Khorezm Palace De Luxe room experience

A professional view of room quality, comfort and accommodation experience.

Khorezm Palace atmosphere

Hotel environment, guest flow and the overall hospitality experience.

Beverage and restaurant service

Restaurant-bar service details and service quality.

Guest Experience

Guest Feedback and Service Quality

Guest feedback shows how service quality, welcoming and the overall impression are perceived.

Short guest feedback

Short guest impressions about Khorezm Palace.

Guest experience and service quality

Feedback about guest experience, welcoming and overall service quality.

Avaz Oxun: guest feedback

Professionally presented feedback about guest experience and service quality at Khorezm Palace.

Bahora Arslonova: guest experience

Guest experience material in the context of Khorezm Palace welcoming and service quality.

Questions

FAQ

Who is Feruzbek Polvanov?

Feruzbek Polvanov is a hospitality professional with Hotel Management education in South Korea, Manager experience at Pakhlavon Hotel and a current General Manager role at Khorezm Palace Hotel.

What hotel management experience does he have?

At Pakhlavon Hotel he worked with daily operations, service quality and team coordination; at Khorezm Palace Hotel he is responsible for strategic and operational management as General Manager.

What role does Feruzbek Polvanov play for SIVA Hotel?

He provides practical expertise for SIVA Hotel product decisions from the perspective of real hotel management, service quality and guest experience.

Why is his education in Korea important?

International Hotel Management education gave Feruzbek a systematic view of service quality, operations management and guest experience.

What do the guest feedback videos show?

The guest feedback videos show how welcoming, service quality and the overall guest experience at Khorezm Palace are perceived by guests.

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